Terms of Service

Welcome to Mise. These Terms of Service ("Terms") govern your use of the Mise service, mobile application, and website (collectively, the "Service") operated by Sneaker Pack LLC, a Delaware limited liability company, doing business as Mise ("Sneaker Pack," "we," "our," or "us"). These Terms are a legally binding agreement between you ("you" or "User") and Sneaker Pack LLC.

1. Acceptance of Terms

By creating an account, downloading, installing, accessing, or otherwise using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Service in any way. If you are using the Service on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

These Terms incorporate by reference our Privacy Policy, which describes how we collect, use, and protect your information. Any conflict between these Terms and the Privacy Policy shall be resolved in favor of these Terms with respect to the subject matter herein.

2. Service Description

Mise is a restaurant reservation assistance service. The Service monitors restaurant availability across third-party reservation platforms, including Resy, OpenTable, SevenRooms, Wisely, and DoorDash (each, a "Platform," and collectively, the "Platforms"), and attempts to book reservations on your behalf when availability is detected. Mise uses credentials you provide to access your Platform accounts and complete bookings under your name and account.

In addition to reservation booking, Mise operates "Mise Market," a marketplace feature that allows Users to transfer certain reservations between one another, subject to the terms set forth in Section 11 below.

3. How Mise Works; Automated Booking

Important Disclosure. Mise uses automated software (including bots, scripts, and other automated processes) to check restaurant availability on the Platforms and to attempt bookings on your behalf at high speed. In doing so, Mise may:

• Submit multiple concurrent booking attempts for the same reservation;
• Route requests through network proxies and rotating IP addresses;
• Employ technical measures designed to cause requests to resemble those of a standard web browser, including fingerprint impersonation; and
• Operate at millisecond precision to attempt to secure reservations the instant they become available.

These methods may be detected by the Platforms and may violate the terms of service or acceptable use policies of one or more Platforms. Mise makes no guarantee that any reservation will be secured, that the Service will continue to function, or that any particular Platform will remain accessible. The Platforms may at any time change their systems, deploy countermeasures, or block access in ways that cause the Service to stop working in whole or in part, without notice.

By using Mise, you knowingly and voluntarily consent to the use of automated booking methods described above, and you acknowledge and accept the risks associated therewith, including the risks described in Section 4.

4. Platform Accounts; Risk of Suspension or Ban

Please read this section carefully. It is the most important section of these Terms and describes significant risks to your Platform accounts.

4.1 No Affiliation with Platforms

Sneaker Pack LLC is not affiliated with, endorsed by, sponsored by, partnered with, or in any way officially connected to Resy, OpenTable, SevenRooms, Wisely, DoorDash, Beli, or any other Platform, or any of their respective subsidiaries or affiliates. All Platform names, logos, and marks are the trademarks of their respective owners and are used by Mise for identification and reference purposes only. Nothing in these Terms or in the Service should be construed as implying any such affiliation, endorsement, sponsorship, or partnership.

4.2 Platform Terms May Be Violated

Using Mise may violate the terms of service, acceptable use policies, or other rules of one or more Platforms. Activities that Platforms may prohibit include, without limitation: automated booking, the use of bots or scripts, sharing or storing account credentials with third parties, accessing a Platform through proxies or other network intermediaries, and attempting to circumvent technical access controls. You are solely responsible for reviewing and complying with the terms of service and policies of each Platform whose account you link to Mise.

4.3 Platform Actions Against Your Account

As a result of using Mise, Platforms may take adverse action against you or your account, including without limitation: suspending, restricting, shadowbanning, or permanently terminating your account; blocking, cancelling, or refusing to honor reservations; withholding deposits, prepayments, or other funds; disabling payment methods; limiting search visibility or booking priority; or taking any other enforcement, remedial, or punitive action. You use Mise solely at your own risk with respect to any and all actions a Platform may take against you.

4.4 No Liability for Platform Actions

Sneaker Pack LLC is not responsible or liable for any action that any Platform takes against you, your account, your reservations, your deposits, or your payment methods, regardless of whether such action arises directly or indirectly from your use of Mise. If a Platform bans, suspends, restricts, or otherwise takes action against you, you are not entitled to any refund of subscription fees paid to Mise, and no such event shall constitute grounds for a refund, credit, chargeback, or other financial remedy under these Terms.

You hereby release and discharge Sneaker Pack LLC and its affiliates, officers, directors, employees, and agents from any and all claims, demands, damages, losses, liabilities, and causes of action of every kind and nature, whether known or unknown, arising out of or relating to any action taken by a Platform against you, your account, or your reservations.

4.5 Trademark Disclaimer

Resy, OpenTable, SevenRooms, Wisely, DoorDash, Beli, and all other Platform names, logos, product names, and service names referenced in the Service are trademarks of their respective owners. Sneaker Pack LLC's use of such marks is for identification and descriptive purposes only and does not imply any affiliation with, endorsement by, or sponsorship from such owners.

5. Account Credentials; Authorization

When you link a Platform account to Mise, you grant Sneaker Pack LLC a limited, revocable authorization to store your Platform credentials and to access the applicable Platform on your behalf for the purpose of monitoring availability and booking reservations. Your Platform credentials are stored using AES-256-GCM encryption at rest.

You represent and warrant that you have the legal right and authority to grant Mise access to your Platform accounts and to share the associated credentials with Mise for the purposes described in these Terms. You are solely responsible for maintaining the confidentiality and security of your Platform credentials.

You may revoke this authorization at any time by unlinking your Platform account within the Mise app. Upon unlinking, Mise will delete the stored credentials for that Platform from its systems. Revocation does not affect bookings already made or fees already charged.

6. Eligibility

To use the Service, you must:

• Be at least 18 years of age and have the legal capacity to enter into a binding agreement;
• Hold a valid, active account on at least one supported Platform (Resy, OpenTable, SevenRooms, Wisely, DoorDash, or Beli, as applicable);
• Maintain a valid payment method on file with Mise and with the applicable Platform;
• Provide accurate, current, and complete information during registration and account use; and
• Not be located in, under the control of, or a national or resident of any country subject to comprehensive U.S. embargo or sanctions (see Section 22).

7. Pricing, Payment, and Subscription

7.1 Free Tier Until First Booking

The full Service (unlimited hunts, Magic Mode, group hunts, and instant booking across all supported Platforms) is free until your first successful booking. After your first successful reservation is booked through Mise, continued access to the Service requires a paid subscription.

7.2 Mise Reserve Subscription

Following your first successful booking, non-subscribers are paywalled. The subscription plan is Mise Reserve, a flat $29 per month for unlimited access to all Service features. Users who subscribed prior to the price change at $59 per month are grandfathered at their original Stripe price; only new subscriptions use the current $29/month Mise Reserve price.

7.3 Payment Processing

All subscription payments are processed through Stripe. By subscribing, you authorize Sneaker Pack LLC to charge your designated payment method on a recurring monthly basis until you cancel. There are no per-booking charges; the subscription covers all Service features.

7.4 Auto-Renewal and Cancellation

Your subscription automatically renews each month until you cancel. You may cancel at any time within the Mise app or via your Stripe portal. Upon cancellation, you will retain access to the Service until the end of your current billing period, after which access will cease. No partial refunds are issued for unused time within a billing period (see Section 8).

8. Refund Policy

• No partial-period refunds. Subscription fees are non-refundable for any unused portion of a billing period.
• Free tier is a promotional benefit. The free period prior to your first booking is a promotional benefit and does not constitute an entitlement to any refund, credit, or cash equivalent.
• App Store in-app purchases. If you purchased a subscription through Apple's App Store using in-app purchase (IAP), refund requests must be directed to Apple, which controls and processes all IAP refunds. See Section 9.
• Chargebacks. Initiating a chargeback or payment dispute through your bank or card issuer without first contacting us may result in suspension or termination of your account.
• Platform bans are not refund events. Under no circumstances shall a Platform's suspension, ban, or other action against your account constitute grounds for a refund of any subscription fee paid to Mise. See Section 4.4.

9. Apple App Store Terms

The following terms apply to your use of the Mise app obtained through Apple's App Store, to the extent required by Apple's App Store Review Guidelines:

• Apple is not responsible for the Mise app or its content, functionality, or availability.
• The end-user license agreement (EULA) for the Mise app is solely between you and Sneaker Pack LLC, and not with Apple.
• Apple has no obligation to furnish maintenance or support services for the Mise app.
• Any refund for an in-app purchase of a Mise subscription is handled by Apple in accordance with Apple's policies, not by Sneaker Pack LLC.
• You must comply with all applicable Apple terms, including the App Store Terms of Service and any Apple media services terms.

10. Mise Market

Mise Market (the "Market") is an optional feature that allows Users to list, transfer, and obtain restaurant reservations from other Users. The following terms apply to your use of the Market:

10.1 Mise as Facilitator Only

Mise acts solely as a facilitator and platform provider for transfers between Users. Mise is not a party to any transfer between Users and is not the seller, buyer, agent, or representative of either party in any Market transaction. Each User is solely responsible for their own listings and transfers.

10.2 Payments; Stripe Connect

Payments for Market transfers are processed through Stripe Connect. Mise may place temporary holds on funds and may charge your payment method for no-show fees as described below. Fees charged by Mise for facilitating Market transfers will be disclosed within the app at the time of listing or transfer.

10.3 No-Show Holds

When you obtain a reservation through the Market, Mise may place a temporary hold on your payment method for a no-show fee amount. This hold will be captured only if a confirmed no-show occurs; otherwise, the hold will be released. The hold amount and release timeline will be disclosed in the app at the time of transfer.

10.4 No-Show Reporting and Disputes

No-shows may be reported by restaurants, Platforms, or Users. If a no-show is reported, Mise will investigate and make a determination as to whether a no-show occurred. Mise's determination shall be final and binding on all parties. If you dispute a no-show determination, you may contact us at legal@bookmise.com, but Mise's decision is final.

10.5 No-Show Strikes and Ban

Repeated no-shows through the Market will result in no-show strikes. Accumulation of strikes, as determined by Mise in its sole discretion, may result in temporary suspension or permanent ban from the Market. No-show strikes and bans are separate from and in addition to any Platform-imposed consequences.

10.6 No Warranties on Listings

Mise makes no warranties, express or implied, regarding any Market listing, including the availability, accuracy, validity, or transferability of any reservation listed on the Market. All Market transfers are performed at your own risk.

10.7 Compliance with Platform Terms

You may not list any reservation for transfer or resale on the Market in violation of the terms of service of the Platform on which the reservation was originally booked. You are solely responsible for determining whether listing a reservation on the Market complies with applicable Platform terms.

10.8 Tax Liability

You are solely responsible for any tax liability arising from your use of the Market, including any taxes on payments you receive or remit through Market transfers. Mise does not provide tax advice and is not responsible for determining or remitting taxes on your behalf.

10.9 Mise Fees

Mise may charge fees for facilitating Market transfers, as disclosed within the app at the time of listing or transfer. Such fees are in addition to any amounts transferred between Users and any applicable Stripe processing fees.

11. User Conduct

You agree that you will not:

• Create multiple accounts to circumvent Service limitations, free-tier rules, or Platform restrictions;
• Provide false, inaccurate, incomplete, or misleading information to Mise;
• Use the Service for any unlawful, fraudulent, or prohibited purpose;
• Attempt to gain unauthorized access to Mise's systems, data, or another User's account;
• Interfere with, disrupt, or impair the Service or servers or networks connected to the Service;
• Book reservations through Mise that you do not intend to honor;
• Resell, transfer, or list for transfer any reservation obtained through Mise in violation of applicable Platform terms or these Terms;
• Use any automated means (bots, scripts, scrapers, crawlers) to access, monitor, or extract data from Mise itself, except through interfaces expressly authorized by Mise;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, internal structure, or trade secrets of the Service; or
• Encourage or assist any third party to do any of the foregoing.

12. Service Limitations

While Mise strives to secure reservations, Mise does not guarantee:

• That any particular reservation will become available;
• That Mise will successfully book any reservation when availability appears;
• The accuracy, completeness, or timeliness of availability information obtained from the Platforms; or
• Continuous, uninterrupted, error-free, or secure access to the Service.

Reservation availability is determined solely by restaurants and the Platforms, not by Mise. Mise is dependent on the Platforms and third-party services and cannot control their availability, accuracy, or behavior.

13. Intellectual Property

The Mise Service, including its design, features, software, content, branding, and all associated intellectual property rights, is owned by Sneaker Pack LLC and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, lease, rent, lend, or create derivative works based on the Service, in whole or in part, without the prior written permission of Sneaker Pack LLC.

All third-party trademarks, service marks, logos, and brand names referenced in the Service (including, without limitation, Resy, OpenTable, SevenRooms, Wisely, DoorDash, and Beli) are the property of their respective owners. Sneaker Pack LLC's use of such marks is for identification only and does not imply endorsement or affiliation.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SNEAKER PACK LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY RESERVATION WILL BE SECURED. NO METHOD OF TRANSMISSION OR STORAGE IS FULLY SECURE, AND WE CANNOT GUARANTEE THE SECURITY OF YOUR INFORMATION OR CREDENTIALS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SNEAKER PACK LLC OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• The suspension, restriction, shadowban, or termination of your account by any Platform;
• Any missed reservation, missed dining opportunity, or failure to book;
• Any Platform outage, API change, or Platform blocking of access;
• Any fraud, misrepresentation, or breach by another User in the Market;
• Any action or inaction by a third party, including Platforms, restaurants, Stripe, Apple, or other service providers; or
• Any loss of data, except to the extent such loss is caused by the gross negligence or willful misconduct of Sneaker Pack LLC in handling your stored credentials.

IN NO EVENT SHALL SNEAKER PACK LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO SNEAKER PACK LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY DOLLARS ($50.00).

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF SNEAKER PACK LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT THAT NOTHING IN THIS SECTION SHALL LIMIT LIABILITY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN THE HANDLING OR PROTECTION OF YOUR STORED PLATFORM CREDENTIALS.

16. Indemnification

You agree to indemnify, defend, and hold harmless Sneaker Pack LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Any suspension, ban, or other action taken by a Platform against your account as a result of your use of Mise;
• Any fraudulent, inaccurate, or non-compliant listing you post on the Market;
• Your violation of these Terms or any Platform's terms of service; or
• Your violation of any rights of any third party, including any Platform, restaurant, or other User.

Sneaker Pack LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with Sneaker Pack LLC in asserting any available defenses.

17. Suspension and Termination

Sneaker Pack LLC may suspend or terminate your access to the Service, in whole or in part, at any time and without notice, for any reason, including without limitation if:

• You violate these Terms;
• You engage in abuse, fraud, or misuse of the Service or the Market;
• You accumulate repeated no-show strikes;
• Your payment fails or you initiate an unauthorized chargeback;
• A Platform bans or suspends your account; or
• Sneaker Pack LLC receives a legal request or determines that suspension is necessary to protect the Service, other Users, or third parties.

If Sneaker Pack LLC suspends or terminates your account for cause (i.e., for any of the reasons above), you are not entitled to any refund of subscription fees paid. You may terminate your account at any time by contacting us or unlinking all Platform accounts; termination by you does not entitle you to a refund of any fees already paid. Upon termination, all authorizations granted to Mise cease, and Mise will delete your stored Platform credentials.

18. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action.

18.1 Informal Resolution

Before initiating arbitration or any formal dispute, the parties shall first attempt to resolve the dispute informally. The party claiming a dispute must send a written notice of the dispute to the other party at legal@bookmise.com (for claims against Mise) or to the email address on file (for claims against you), describing the claim and the relief sought. The parties shall endeavor to resolve the dispute within thirty (30) days of receipt of such notice. If the dispute is not resolved within that period, either party may proceed to arbitration as set forth below.

18.2 Binding Arbitration

Except for disputes that may be resolved in small claims court as provided in Section 18.7, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules then in effect, except as modified herein. The arbitrator's award shall be final and binding, and judgment may be entered on it in any court of competent jurisdiction.

18.3 Class Action Waiver

You and Sneaker Pack LLC agree that each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

18.4 Location and Governing Law

The arbitration shall take place in New York, New York. The arbitrator shall apply the laws of the State of Delaware, without regard to its conflict of law provisions, to the substance of the dispute. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration clause, including any claim that all or any part of this clause is void or voidable.

18.5 Costs

For claims that would be within the jurisdictional limits of a small claims court, Sneaker Pack LLC will pay the arbitrator's fees and the AAA administrative fees. For all other claims, each party shall bear its own attorneys' fees and costs, and the AAA administrative fees and arbitrator's fees shall be allocated in accordance with the AAA Consumer Arbitration Rules, except that Sneaker Pack LLC will pay such fees if required to do so by those rules.

18.6 Opt-Out Right

You may opt out of this arbitration agreement by sending an email to legal@bookmise.com within thirty (30) days of the date you first accepted these Terms (or, if you accepted a prior version, within thirty (30) days of the date you first accepted the version containing this arbitration clause). The email must include your full name, email address on file, and a clear statement that you wish to opt out of the arbitration agreement. If you timely opt out, disputes will be resolved in court as provided in Section 19.

18.7 Small Claims Court Carve-Out

Notwithstanding the foregoing, either party may bring an action in small claims court to resolve a dispute, provided that the action is limited to the small claims jurisdictional limits and is brought in the county of your residence or in New York, New York.

18.8 Right to Reject Material Changes

If Sneaker Pack LLC makes any material change to this arbitration clause (Section 18), you may reject the change by emailing legal@bookmise.com within thirty (30) days of the posted "Last updated" date. If you timely reject a material change, the prior version of the arbitration clause shall continue to apply to disputes arising before the change.

18.9 Severability

If any portion of this Section 18 is found to be unenforceable or invalid, that portion shall be severed and the remaining portions shall remain in full force and effect. In particular, if the class action waiver is found to be unenforceable, the entirety of this arbitration clause shall be null and void, and disputes shall be resolved in court as provided in Section 19.

19. Governing Law

Except for disputes subject to arbitration under Section 18, these Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in New York, New York, and each party consents to the exclusive personal jurisdiction of such courts.

20. Force Majeure

Sneaker Pack LLC shall not be liable for any failure or delay in performance under these Terms to the extent caused by circumstances beyond its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, fire, flood, earthquake, pandemic, governmental action, labor disputes, internet or telecommunications failures, Platform outages, Platform API changes, Platform blocking or throttling of access, and outages of third-party services (including Stripe, Apple, and the Platforms). Sneaker Pack LLC will use reasonable efforts to resume performance as soon as practicable after the force majeure event.

21. Export and Compliance

You represent and warrant that you are not located in, under the control of, or a national or resident of any country that is subject to comprehensive U.S. economic sanctions or embargoes, and that you are not listed on any U.S. restricted party list, including the Specially Designated Nationals and Blocked Persons List or any list maintained by the U.S. Treasury Department's Office of Foreign Assets Control (OFAC). You agree to comply with all applicable export control, sanctions, and anti-money laundering laws in connection with your use of the Service.

22. Changes to Terms

Sneaker Pack LLC reserves the right to modify these Terms at any time. When we do, we will post the revised Terms on this page and update the "Last updated" date above. Your continued use of the Service after the posted changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

If Sneaker Pack LLC makes a material change to the arbitration clause (Section 18), you will have the right to reject the change as described in Section 18.8.

23. Notices

Sneaker Pack LLC may provide notices to you by email, push notification, in-app message, or by posting on this page. You are responsible for keeping your contact information current and accurate in your account. Notices to Sneaker Pack LLC regarding these Terms or the Service must be sent by email to legal@bookmise.com.

24. General Terms

• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
• Entire Agreement. These Terms, together with the Privacy Policy and any terms disclosed in-app, constitute the entire agreement between you and Sneaker Pack LLC regarding the Service and supersede all prior agreements and understandings, whether written or oral.
• Waiver. The failure of Sneaker Pack LLC to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.
• Assignment. You may not assign or transfer these Terms or your account without the prior written consent of Sneaker Pack LLC. Sneaker Pack LLC may assign these Terms freely, in whole or in part, without notice, including in connection with a merger, acquisition, reorganization, or sale of assets.
• Binding Effect. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

25. Ambassador Program Terms

Mise operates an Ambassador Program (the "Ambassador Program") that allows eligible users ("Ambassadors") to share referral links and earn commissions for successful referrals. The following terms apply to your participation in the Ambassador Program:

25.1 Commission Structure

Ambassadors earn a commission for each successful referral conversion, as determined by Mise in its sole discretion. The commission rate is set at the platform's discretion and may be changed at any time with notice to active Ambassadors. A "successful referral conversion" is defined as a referred user who creates a Mise account via the Ambassador's referral link or code and subsequently completes a qualifying action (e.g., a paid subscription or successful booking), as determined by Mise.

25.2 Payout Schedule

Commissions are paid monthly via Stripe Connect to Ambassadors who have completed onboarding (Section 25.4). Payouts are processed within the first ten (10) business days of each calendar month for conversions that have survived the hold period (Section 25.3) during the prior month.

25.3 Hold Period

Each conversion must survive a thirty (30) day hold period (the "Hold Period") before becoming eligible for payout. The Hold Period serves as a refund and chargeback window. If a referred user requests a refund, initiates a chargeback, or cancels their subscription within the Hold Period, the corresponding conversion is voided and no commission is owed for that conversion.

25.4 Onboarding

To receive commission payouts, Ambassadors must complete Stripe Connect Express onboarding, which includes providing Know Your Customer (KYC) information (legal name, date of birth, address, and tax identification number) and bank account details. This information is collected and verified by Stripe. Ambassadors are responsible for maintaining accurate and up-to-date Stripe Connect account information.

25.5 Termination

Mise may terminate or suspend Ambassador status at any time, with or without cause, including without limitation if an Ambassador violates these Terms, engages in fraudulent or deceptive referral practices, or fails to comply with FTC disclosure requirements (Section 25.6). Upon termination, all pending conversions that have not yet been paid out are voided, and no commission is owed for such conversions. Ambassadors may voluntarily exit the Ambassador Program at any time by contacting Mise; pending conversions that have survived the Hold Period will be paid out in the next regular payout cycle.

25.6 FTC Compliance

Ambassadors are solely responsible for disclosing their material connection to Mise in accordance with the Federal Trade Commission's Endorsement Guides (16 CFR Part 255) and all applicable advertising and marketing laws. Ambassadors must clearly and conspicuously disclose that they may earn a commission for referrals in connection with any promotional content, social media posts, or other communications that include their referral link or code. Mise is not responsible for an Ambassador's failure to comply with FTC disclosure requirements, and such failure constitutes grounds for termination under Section 25.5.

25.7 Tax Obligations

Ambassadors are solely responsible for all federal, state, and local tax obligations arising from commission payments received through the Ambassador Program. Mise issues Form 1099-NEC to Ambassadors who earn $600 or more in commission payments during a calendar year, processed via Stripe. Ambassadors are responsible for ensuring their Stripe Connect account has accurate tax information on file. Mise does not provide tax advice and recommends that Ambassadors consult a qualified tax professional regarding their tax obligations.

26. Contact Us

If you have questions about these Terms, please contact us at: